What is FeedLog?

FeedLog connects product support with feedback collection. Customers ask FeedLog Agent questions inside your product and add details in a conversation. Agent reads help articles, finds matching feedback, or creates a new post. Your team organizes requests on boards, shares plans on a roadmap, and publishes progress in a changelog.

FeedLog is open source under the MIT license. The hosted service is currently free
to use, and you can also deploy FeedLog on your own infrastructure.

Core concepts

These concepts appear throughout the documentation. Read this table before
continuing.

Concept	What it is
Board	Where feedback is organized. A new workspace includes four boards: Feature Requests, Bug Report, Improvements, and Other. You can rename or reorder them and create more.
Post	A single piece of feedback with a title, a description, and optional attachments. Anyone who can see the board can read it.
Vote	One per person per post, and it can be taken back.
Status	A post's current stage: Open, Planned, In Progress, or Completed. Changing the status does not notify subscribers. You can send a notification separately when you are ready.
Roadmap	A public view of posts grouped by status. It shows Planned, In Progress, and Completed posts; Open posts do not appear.
Changelog	A record of completed work published to your users. AI can draft entries from the feedback you closed.
Help Center	Help articles organized into collections for readers to browse and search. Articles can also provide knowledge for FeedLog Agent. Create a collection.
FeedLog Agent	Answers from help articles and creates, votes on, and supplements feedback through conversation. Explore the experience.
Widget	The embedded panel where customers open Agent, return to conversations, and view their feedback.

You can start with boards and statuses. Add the roadmap, changelog, and widget
when you need them.

Cloud or self-hosted?

Choose a deployment option before configuring FeedLog. Each option has different
setup and maintenance requirements.

	Cloud	Self-hosted
Who runs it	We do	You do
Where your data lives	Our managed Postgres	Your Postgres, your S3 bucket
AI features	Included, with no additional configuration	Provide an API key for OpenAI, Azure, a LiteLLM proxy, or a model on your own hardware
Custom domain	Set it in your workspace settings	Point your own reverse proxy at the instance
Upgrades	Automatic	Pull the new image, run the migrations
Cost	Currently free	You cover infrastructure and external service costs

Both options include the multi-tenant foundation, boards, roadmap, changelog,
duplicate detection, and widget. These features are all part of the open-source
code. Cloud adds managed hosting, upgrades, and infrastructure operations.

Choose Cloud if

Choose Cloud when you want to launch without managing Postgres, TLS certificates,
or email delivery.

Start free →

Choose self-hosted if

Choose self-hosting when feedback data must remain in your infrastructure, or
when you want to connect AI features to a model you control instead of OpenAI.

FeedLog supports Docker, Vercel, and Cloudflare Workers. Self-hosting requires a
PostgreSQL 17 or later database with the vector extension installed. Duplicate
detection uses this extension.

Where to go next

Continue with the task you want to complete.

• In-product answers and feedback → Introduction to FeedLog Agent, then follow Agent setup to prepare knowledge, support settings, and the widget integration.

• Writing product help → start with collections and articles, then configure public access and AI usage.

• Running on Cloud → start with Creating and managing boards,
  then read How feedback works. Those two cover most of what
  you'll do day to day.

• Running it yourself → start with Self-hosting overview.
  It gets you to a running instance; Configuring external services
  covers the optional services (login providers, email, storage, and AI) and
  explains which features are affected if you do not configure them.

To embed FeedLog in another product, follow Install the feedback widget.
The guide is self-contained and does not require the rest of this documentation.

Sending this to your own users?

How to give feedback explains submission, voting, comments,
and notification emails without including administrator instructions. You can
share it in your product or by email without editing it.